Returns & Exchanges

Ordering Online with us is Easy & Risk Free | 30 Days Money Back or Exchange Policy

We like to make things easy here at Rider Collective meaning you can return new, unused and unaltered apparel within 30 days of invoice date. 

All returns must be in original as-new condition—not worn, altered, or washed, and with all original tags and packaging intact.

Online Returns made easy:

Get in touch with us at cs@ridercollective.com.au or call us on 02 8005 1132 and let us know the reason why you want to return/exchange your order. The more information we know the better we can help. Lastly, you do NOT need a seperate returns number simply use your original order number but authorisation from us is a must - unauthorised returns may result in a delay of us actioning the return. 

Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

If you're exchanging and don't want to wait for the first item to find its way back to us, simply place a new order for the desired item and we'll get it shipped straight away. As soon as the first return is processed we'll refund your first order within 5-7 business days.

Helmets:

Rider Collective has the right to decline a refund on any helmet seven (7) days after invoice date, except where required to by law by instance of a warranty issue. Alternatively a credit note or exchange may be issued on a case by case basis neither are approved until assessed by a member of our sales team and deemed resalable.

It’s important that you leave the sticker on the visor, the pinlock (if one was supplied) is not fitted and that all the labels are still attached. 

Sale Items:

Please note we do not except returns or exchanges on sale items, so please make this a consideration when making a purchase of a sale item

Return Tips

  • We suggest when returning goods you ship them via a trackable / signed for method, as we accept no responsibility for items lost in transit to us.
  • For a smooth exchange/refund please include the original shipping document with a short note highlighting the reason of the return and a contact telephone number and email address should we need to speak to you about your return.

Please send all returns and exchanges to:  Rider Collective Returns (Order Number) - Unit 19/25 Gibbes Street, Chatswood, NSW, 2067.

Faulty Items

If an item has a fault we must first substantiate if the item will be repaired, replaced or a refund issued. To assist us in this process please provide as much information as possible, and attach photos where possible. If it is warranty claim goods must first be approved by the manufacturer before a replacement can be arranged. This process can take up to 21 business days from receiving the items. 

Gift Vouchers/Coupons

Gift Certificates are non-transferrable, non-refundable and can not be exchanged for cash.

Cancellation of AfterPay orders will attract a fee equal to 6% of the total order, as this is what AfterPay charges us.

Please Note: Rider Collective reserves the right to reject the return of any item not in resalable condition. In some instances, a 20% restocking fee may be incurred (this will be discussed with you first).

Lastly

  • You are responsible for all shipping costs associated with getting your order back to our Chatswood Warehouse.
  • Any shipping cost associated with your original order will not be refunded.

  • Rider Collective takes no responsibility for any items being returned that are lost or damaged in transit.

  • Exchange Freight charges (when the option to place a second order is not actioned) will be calculated using the Australia Post freight calculator.