Returns & Exchanges

If your order arrives and it is not right, we will fix it, NO NONSENSE, we promise.

Wrong size or colour? Wish to Exchange no problem - you can return any new, unused and unaltered item within 30 days of the original invoice date. We will issue a full refund to your original payment method minus any postage costs associated to the original order incurred by ourselves. From time to time we reserve the right to offer store credit as an alternative.

All returns must be in original as-new condition—not worn, altered, or washed, and with all original tags and packaging intact.

Returning online orders can be a pain at times - we try to make it easy.

Get in touch with us at cs@ridercollective.com.au or call us on 02 8005 1132 and let us know the reason why you want to return/exchange your order. The more information we know the better we can help. Lastly, you do not need a seperate returns number simply use your original order number but gain authorisation from us first.

Any merchandise or parts which shows signs of use (wear, bugs, dirt, smell, pet hair, scuffing, mounting, etc) or otherwise is in a condition other than it was received cannot be returned.

If you're exchanging and don't want to wait for the first item to find its way back to us, simply place a new order for the desired item and we'll get it shipped straight away. As soon as the first return is processed we'll refund your first order ASAP.

Cancellation of AfterPay orders will attract a fee equal to 6% of the total order, as this is what AfterPay charges us.

Exchange Freight charges will be calculated using the Australia Post freight calculator.

You are responsible for all shipping costs associated with getting your order back to our Chatswood Warehouse.

 RETURN TIPS

  • We suggest when returning goods you ship them via a trackable / signed for method, as we accept no responsibility for items lost in transit to us.
  • For a smooth exchange/refund please include the original shipping document with a short note highlighting the reason of the return and a contact telephone number and email address should we need to speak to you about your return.

Please send all returns and exchanges to:  Rider Collective Returns - Unit 19/25 Gibbes Street, Chatswood, NSW, 2067.

Helmets

Rider Collective will decline a refund on any helmet seven (7) days after delivery, except where required to by law or by instance of a warranty issue. Alternatively a credit note or exchange may be issued on a case by case basis neither are approved until assessed by a member of our sales team and deemed resalable.

It’s important that you leave the sticker on the visor, the pinlock (if one was supplied) is not fitted and that all the labels are still attached. 

Faulty Items

If an item has a fault we must first substantiate if the item will be repaired, replaced or a refund issued. To assist us in this process please provide as much information as possible, and attach photos where possible. If it is warranty claim goods must first be approved by the manufacturer before a replacement can be arranged. This process can take up to 21 business days from receiving the items. 

Gift Vouchers/Coupons

Please note that gift certificates and coupons are non-transferrable, non-refundable and can not be exchanged for cash.

Please Note: Rider Collective reserves the right to reject the return of any item not in resalable condition. In some instances, a 20% restocking fee may be incurred (this will be discussed with you first).